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Work with Us
Working with Us
We have a supportive team and we know supporting our clients requires varying and evolving skills and peer support. That is why we will provide regular training opportunities and we work as an integrated team. And as a team member, you can also access our free and confidential employee assistance counselling program and support from our in-house social work team.
We also offer generous leave options including the option for you to purchase leave, and we will consider flexible work arrangements. You also have the ability to salary package, potentially meaning a higher after tax income than if you earned the same wage at a for profit organisation.
We have great people that share the same vision and want to make a difference for our community.
We are committed to the provision of a child-safe organisation. We actively promote the safety and wellbeing of children and young people, and are committed to protecting children and young people from harm or abuse who come into contact with and/or access our service.
Applicants must undergo rigorous screening and recruitment processes, including providing evidence of current WWCC and National Police Check.
We are an equal opportunity employer and we welcome applications from all sectors of the community.
Renters Rights Service Advocate
We’re looking for a passionate and capable Renter Rights Service Advocate to join our growing team and help deliver the Victorian Renter Rights Program across the Barwon region. This role is ideal for someone who thrives on advocacy, enjoys problem-solving, and is committed to supporting renters to understand and exercise their rights.
The Renter Rights Service is part of Victoria’s statewide Victorian Renter Rights Program, funded by the Department of Government Services. As the local partner for the Barwon region, BCLS provides information, advocacy, intake, referral and tenancy support services to renters experiencing a range of housing challenges.
Key Responsibilities include:
- Provide tailored tenancy information, advocacy and support to renters.
- Assist clients to navigate tenancy disputes, rental concerns and housing insecurity.
- Negotiate with rental providers, real estate agents and other stakeholders.
- Support clients through Rental Dispute Resolution Victoria and Victorian Civil and Administrative Tribunal processes.
- Build strong relationships with local services and statewide program partners.
- Maintain accurate client records and contribute to reporting requirements.
- Deliver services in a client-centred, trauma-informed and culturally safe manner.
What you’ll bring to the role
- Experience in client-focused service delivery.
- Qualifications or experience in law, housing, social work, dispute resolution or a related field.
- Strong communication, advocacy and negotiation skills.
- The ability to explain complex information in a practical and accessible way.
- Experience managing competing priorities and a varied caseload.
- A commitment to inclusive, culturally safe and trauma-informed practice.
- Knowledge of tenancy law, particularly the Residential Tenancies Act, or the ability to quickly develop this expertise.
Why work with us?
- Flexible hybrid work arrangements
- Generous leave entitlements and salary packaging
- A supportive, purpose-driven team culture
This is a full-time, ongoing position.
Ready to join a team making a real difference?
Submit your résumé and a cover letter outlining your suitability for the role via Seek.
Applications close: 6th November 2026
For more information, contact: operations@barwoncommunitylegal.org.au
Find the full role details in the Position Description.
Renter Rights Service Intake & Triage Worker
We’re seeking a compassionate, organised and solutions-focused Renter Rights Service Intake & Triage Worker to join our team. This is a unique opportunity to play a critical role in helping renters access timely support while contributing to a statewide program improving housing outcomes for Victorians.
The Renter Rights Service forms part of Victoria’s broader Victorian Renter Rights Program and provides renters with local, place-based support to resolve issues in their renting arrangements.
As the Renter Rights Service Intake & Triage Worker, you’ll be the first point of contact for renters seeking assistance.
Key Responsibilities include:
- Welcome and engage clients via phone, online referrals and in-person enquiries.
- Conduct intake, screening and needs assessments.
- Identify urgency, risk factors and service eligibility.
- Provide information, practical assistance and referrals.
- Coordinate referrals both within BCLS and across the Victorian Renter Rights Program.
- Support clients experiencing housing insecurity, financial hardship, family violence and other vulnerabilities.
- Build strong relationships with housing, legal and community service providers.
What you’ll bring to the role
- Experience in intake, assessment, information, referral or community services.
- Experience working in housing, legal assistance, community services or a related field.
- Sound judgement and the ability to assess risk and prioritise competing demands.
- A client-centred and trauma-informed approach.
- Knowledge of Victorian rental issues and support services, or the ability to quickly build this expertise.
- Understanding of the Residential Tenancies Act 1997, or willingness to develop this knowledge.
Why work with us?
- Flexible hybrid work arrangements
- Generous leave entitlements and salary packaging
- A supportive, purpose-driven team culture
This is a full-time, ongoing position.
Ready to join a team making a real difference?
Apply with your resume and a cover letter addressing the key selection criteria via Seek.
Applications close: 6th November 2026
For more information, contact: operations@barwoncommunitylegal.org.au.
Find the full role details in the Position Description.
Data & Reporting Officer
We’re now looking for a Data & Reporting Officer to help strengthen our reporting, business intelligence and data capability across the organisation. This is an excellent opportunity for an analytical and detail-oriented professional who enjoys turning data into meaningful insights that support service delivery, decision-making and community impact.
Reporting to the Operations Manager, you will play a key role in supporting organisational reporting, data management and business intelligence activities. You’ll work across teams to ensure data quality, maintain reporting systems and deliver timely insights that support operational and strategic decision-making.
Key Responsibilities include:
- Develop and maintain reports, dashboards and visualisations using Power BI and related reporting tools.
- Prepare operational, funding, performance and compliance reports.
- Monitor data quality and identify opportunities for continuous improvement.
- Support organisational reporting systems, datasets and business intelligence solutions.
- Analyse data to identify trends, patterns and reporting anomalies.
- Assist with funding, accreditation and governance reporting requirements.
- Develop user guides, templates and reporting resources.
What you’ll bring to the role
- Qualifications in data analytics, information management, business reporting, information systems or a related discipline, or equivalent experience.
- Experience maintaining data management and reporting systems.
- Strong experience with Power BI, Microsoft Fabric or comparable reporting platforms.
- Advanced Excel and reporting skills.
- Strong analytical thinking and attention to detail.
- Clear written and verbal communication skills.
Why work with us?
- Flexible hybrid work arrangements
- Generous leave entitlements and salary packaging
- A supportive, purpose-driven team culture
This is a fixed-term, part-time position (22.8 hours per week).
Ready to join a team making a real difference?
Apply with your resume and a cover letter addressing the key selection criteria via Seek.
Applications close: 6th November 2026
For more information, contact: operations@barwoncommunitylegal.org.au
Find the full role details in the Position Description.
Service Navigation and Client Lead Support
With demand for our services continuing to grow, we are seeking an experienced and people-focused leader to oversee our service navigation, intake and client support functions.
As the Service Navigation and Client Support Lead, you will lead the team responsible for client intake, service navigation, referrals, reception and legal administration support across BCLS. Working closely with the Managing Lawyer and broader leadership team, you will ensure people seeking assistance are connected to the right support at the right time.
This role combines operational leadership, client-centred service delivery and continuous improvement. You’ll play a key role in enhancing the client journey, strengthening referral pathways and building the capability of a highly valued team.
Key Responsibilities include:
- Lead the delivery of intake, service navigation and referral functions across BCLS.
- Manage and support a team of reception and legal administration staff.
- Coordinate workflows and ensure the efficient allocation of work and resources.
- Identify opportunities to improve service delivery, client experience and referral pathways.
- Support the effective delivery of family violence services through client engagement, referral coordination and administrative support.
- Foster a trauma-informed, culturally safe and client-focused approach across all interactions.
What you’ll bring to the role
- Experience in a legal practice, community legal centre, family violence service, court environment or similar setting.
- Experience leading or supervising administrative, intake, reception or client services teams.
- Strong organisational, workflow management and problem-solving skills.
- The ability to build positive relationships with clients, colleagues and external service providers.
- Experience working with digital systems and case management platforms, with Actionstep experience highly regarded.
- An understanding of trauma-informed practice, cultural safety and supporting vulnerable communities.
Why work with us?
- Flexible hybrid work arrangements
- Generous leave entitlements and salary packaging
- A supportive, purpose-driven team culture
This is a full-time, ongoing position.
Ready to join a team making a real difference?
Apply with your resume and a cover letter addressing the key selection criteria via Seek.
Applications close: 6th November 2026
For more information, contact: operations@barwoncommunitylegal.org.au
Find the full role details in the Position Description.
Volunteer Program Update
We are currently reviewing our volunteer program and developing a new Volunteer Strategy to strengthen and enhance how we engage and support our volunteers.
This process will help us better align volunteer opportunities with our service goals and community needs. While some programs, such as our night service, are temporarily paused during this review, we are still actively welcoming law student volunteers into our service.
We appreciate your ongoing support and look forward to sharing updates as the new strategy takes shape. If you have any questions or would like to express interest in current or future opportunities, please don’t hesitate to contact us.
Volunteer Opportunities
We rely on volunteers, both students and lawyers, to assist with the delivery of our services, and we are incredibly grateful for their support and commitment.
We have many different types of volunteers who assist us, including:
- Volunteer lawyers
- Law students
- Community development students
- Board members
- Other professional roles as the need arises.
Volunteer Lawyers
We are currently reviewing and developing a new Volunteer Strategy to strengthen and enhance our volunteer engagement. As part of this process, our night service has been temporarily paused.
Historically, our night service operated after hours every Tuesday from 6pm–8pm, offering legal advice in both general and family law. Volunteer lawyers played a vital role in delivering this service, assisting clients with matters such as separation, divorce, child contact, property settlement, motor vehicle accidents, neighbourhood disputes, and credit and debt issues.
While the night service is on hold, we continue to welcome expressions of interest from lawyers with a current practising certificate and experience in family or general law. We value your support and will be in touch as new opportunities arise through our updated strategy.
Law Students
We have an established volunteering program for law students that allows them to gain valuable legal experience in a variety of supervised roles. The areas in which we engage law student volunteers include solicitor assistance, court duty, community legal education, and general administration.
Volunteer positions are dependent on availability, and we prefer volunteers to remain with our service for six to twelve months. We have the capacity to support between 12 and 15 volunteer students at any time and we keep prospective volunteer applications for up to six months from the initial time of contact.
If you are considering volunteering with us, you can learn more about what to expect from the experience by reading Jack’s volunteer profile.
Community Development Students and Other Volunteers
From time to time, we offer placements to students undertaking community development or community services studies. We also provide opportunities for project-based volunteers with relevant skills and experience to assist with specific tasks.
Volunteers placed in our community team have the opportunity to gain valuable experience working on a variety of community development projects including community legal education sessions, awareness-raising campaigns, and law reform activities.
Contact us to express your interest or for more information about volunteering with our service bcls@barwoncommunitylegal.org.au
Last modified on October 16th, 2026 at 11:37 am
The content on this site is information only and is not legal advice. If you need legal advice please contact us.
Barwon Community Legal Service acknowledges the Wadawurrung people of the Kulin Nation, the Traditional Custodians of the land on which we learn and work, and all Aboriginal and Torres Strait Islander people.
