We commit to providing accessible and inclusive services to diverse groups within our community. We will actively work to identify and prioritise our most vulnerable in our region who face systemic discrimination or disadvantage, and are more likely to experience barriers to accessing legal help.
We strive to achieve the highest quality in all our work and focus on delivering targeted and meaningful outcomes to the people and community that we serve.
Our work will contribute to greater justice equality at both an individual and community level. Our services will be informed by our clients’ needs and take a collaborative and client centred approach to strengthen the way we work and the value that we deliver to clients and community.
Through partnerships, our work will contribute to addressing systemic causes of justice inequality and disadvantage for the communities we serve. We will work in partnership with others whose values and objectives align with ours.
We will take a community development approach to our work, aiming to work with our most vulnerable communities to assist them to understand and enforce their legal rights and build the capacity of the community sector to better support their clients with legal problems, earlier. We will contribute to building the capacity of the community to prevent legal problems from occurring.
We will foster a well-performing, diverse and inclusive workforce, able to deliver the best possible legal outcomes within available resources and circumstances. This means people we employ have opportunities for career growth and development, staff and volunteer well-being is prioritised, and that there is a culture of trust, with staff empowered to participate in developing new approaches to what we do.
We will enhance our capability and foster an environment that uses progressive infrastructure, tools and resources to support our work and ultimately drive better outcomes.
Our work must deliver outcomes to the community that we serve in the most resource efficient and sustainable way possible. We will develop models that deliver financial sustainability over the long term. Our models of service delivery will be flexible and adaptable to meet changes in funding and create opportunities for growth.