I NEED HELP NOW!

🔴 If you are in immediate danger or someone needs urgent medical help, call 000

Crisis Support 💙

13YARN 🖤💛❤️
Aboriginal & Torres Strait Islander crisis support line developed and run by community in partnership with Lifeline | Free 24/7
📞 13 92 76 | 🌐 13yarn.org.au

Yarning SafeNStrong 🖤💛❤️
Free and confidential 24/7 phone counselling service for Aboriginal Victorians focused on social and emotional wellbeing | Free 24/7
📞 1800 959 563 | 🌐 vahs.org.au

Dardi Munwurro 🖤💛❤️
Aboriginal men’s crisis line offering mental health, family and relationship support | Free 24/7
📞 (03) 8456 3044 | 🌐 dardimunwurro.com.au

Housing & Support 🏠

Aboriginal Housing Victoria (AHV) 🖤💛❤️
Manages social housing and offers support services for First Nations individuals and families | 8:30-4:30 M-F
📞 (03) 9403 2100 | 🌐 ahvic.org.au

Elizabeth Morgan House 🖤💛❤️
Provides safe and secure accommodation, support and counselling services to Aboriginal women and children experiencing Family Violence | 9-4 M-F
📞 (03) 9482 5744 | 🌐 emhaws.org.au

Homelessness, Alcohol, AOD & Youth Support 🏠

Ngwala Willumbong Aboriginal Corporation 🖤💛❤️
A statewide provider offering alcohol and drug rehabilitation, homelessness entry points, and youth services – Head office in Melbourne | 9-5 M-F
📞 1800 649 252 | 🌐 ngwala.org.au

Legal Help ⚖️

VALS – Victorian Aboriginal Legal Service 🖤💛❤️
High quality, culturally safe legal assistance for Aboriginal and Torres Strait Islander people in Victoria | Free 24/7
📞 1800 064 865 | 🌐 vals.org.au | ✉️ vals@vals.org.au

Djirra 🖤💛❤️
Specialising in free legal services & support for Aboriginal women experiencing family and domestic violence | 9-5 M-F
📞 1800 105 303 | 🌐 djirra.org.au

Community Programs & Support 💙

Wathaurong Aboriginal Co-Operative 🖤💛❤️
Provides culturally appropriate programs, support and services for all First Nations people living on Wathaurong, Gulidjan and Gadubanud country | Free 9:30-4:30 M-F
📞 03 5277 0044 | 🌐 wathaurong.org.au

Victorian Aboriginal Child and Community Agency (VACCA) 🖤💛❤️
The peak voice for Aboriginal children, providing over 80 programs across the state, including child protection, family support, and cultural strengthening | 9-5 M-F
📞 (03) 9287 8800 | 🌐 vacca.org

More Information ℹ️

Burndawan (Wadawurrung for safe) 🖤💛❤️
Web Based resource to help with decisions about your relationship. Burndawan is a resource created with the Aboriginal and Torres Strait Islander people living on Wadawurrung Country. It is designed for Aboriginal people who would like information or support about harmful behaviours from a partner or family member.
🌐 burndawan.com.au

Quick Help Guide (BAT Force) ℹ️
A practical guide connecting you to support for food, housing, mental health, family violence, financial stress and tenancy
🌐 batforce.org.au/quick-help-guide

🔴 If you are in immediate danger or someone needs urgent medical help, call 000

Crisis Support 💙

Rainbow Door 🌈
Free helpline and specialist support service for LGBTIQA+ Victorians, their friends and families. Provides support for crisis, family violence, housing, mental health, relationships and referrals | Free 10-5pm every day
📞 1800 729 367 | 🌐 rainbowdoor.org.au

Switchboard Victoria 🌈
Peer support and information for LGBTQIA+ people, families and allies | | Free 9-5 M-F
📞 (03) 9917 3874 | 🌐 switchboard.org.au

With Respect 🌈
Provides family violence counselling, case management and support services for LGBTIQA+ people and their families across Victoria | Free 9-5 M-F
📞 1800 542 847 | 🌐withrespect.org.au

Mental Health 💙

QLife 🌈
Anonymous and free LGBTIQA+ peer support and referral for people in Australia wanting to talk about sexuality, gender, bodies, feelings or relationships | 3-9pm every day
📞 1800 184 527 | 🌐 qlife.org.au

QHub – Queerspace 🌈
Provides co-designed, place-based mental health and wellbeing services for LGBTIQA+ young people up to age 25 and their families/carers, including counselling, case management, advocacy, social connection and wellbeing programs.
📞 (03) 9663 6733 | 🌐 queerspace.org.au

Thorne Harbour Health 🌈
Specialist LGBTQIA+ health and wellbeing service, including counselling and gender-affirming support (primarily Melbourne, with statewide support) | 9-5 M-F
📞 (03) 9865 6700 | 🌐 thorneharbour.org

Housing & Support 🏠

Meli Youth Entry Point 🏠
Youth housing and homelessness support in the Geelong and Colac region for ages 16–24 | Free 24/7
📞 1800 825 955 | 🌐 meli.org.au/housing

Rainbow Door 🌈
Free helpline and specialist support service for LGBTIQA+ Victorians, their friends and families. Provides support for crisis, family violence, housing, mental health, relationships and referrals | Free 10-5pm every day
📞 1800 729 367 | 🌐 rainbowdoor.org.au

Legal Help ⚖️

Q+Law 🌈
Providing free inclusive legal help, resources, and referrals for the LGBTIQA+SB community in Victoria | Free 9-5 M-F
📞 (03) 9968 1002 | 🌐 qlaw.org.au

Barwon Community Legal Service ⚖️
Provides free legal help, including discrimination, family violence, housing, fines, debts and LGBTQIA+ inclusive legal assistance | Free 9-5 M-F
📞 1300 430 599 | 📱 Text 0487 182 273 | or click here to request an appointment online

Community Programs & Support 💙

Geelong Rainbow 🌈
Membership-based not-for-profit committed to creating awareness, facilitating support, and enabling connection for the G21 LGBTIQA+SB community
🌐 geelongrainbow.org.au | hello@geelongrainbow.org.au

GASP 🌈
GASP offers a range of LGBTQIA+ groups, activities, and programs for young people aged 12 – 25 that live, work and/or study in the Geelong region
🌐 gaspgeelong.org.au

More Information ℹ️

CHARLEE 🌈
CHARLEE is a suicide prevention hub made by LGBTIQA+ people who have thought about suicide, lived through suicide attempts, supported others in distress and live with the pain of loss through suicide. This online resource created by Switchboard, provides information on supporting yourself, supporting someone you love, or support with bereavement
🌐 charlee.org.au

Quick Help Guide (BAT Force) ℹ️
A practical guide connecting you to support for food, housing, mental health, family violence, financial stress and tenancy
🌐 batforce.org.au/quick-help-guide

🔴 If you are in immediate danger or someone needs urgent medical help, call 000

Legal Help 

Barwon Community Legal Service ⚖️
Free and confidential legal help | 9-5 M-F
📞 1300 430 599 | 📱 Text 0487 182 273 | or click here to request an appointment online

Victoria Legal Aid ⚖️
Free and confidential legal help | 9-5 M-F
Or 24/7 for a Lawyer available for under 18s about to be interviewed by police
📞 1300 792 387 |🌐 legalaid.vic.gov.au/contact-us | 💬 Webchat

YouthLaw ⚖️
Free legal advice for under 25s | Free 9-4:30 M-F
📞 (03) 9113 9500 | 🌐 youthlaw.asn.au | ✉️ info@youthlaw.asn.au 

Q+Law 🌈⚖️
Providing inclusive legal help, resources, and referrals for the LGBTIQA+SB community in Victoria | Free 9-5 M-F
📞 (03) 9968 1002 | 🌐 qlaw.org.au

VALS (Victoria Aboriginal Legal Service) 🖤💛❤️⚖️
High quality, culturally safe legal assistance for Aboriginal and Torres Strait Islander people in Victoria | 24/7 for Urgent | 9-5 M-F Office Hours
📞 1800 064 865 | 🌐 vals.org.au

More Information ℹ️

Quick Help Guide (BAT Force) ℹ️
A practical guide connecting you to support for food, housing, mental health, family violence, financial stress and tenancy
🌐 batforce.org.au/quick-help-guide

🔴 If you are in immediate danger or someone needs urgent medical help, call 000

Headspace 💙
Australia’s National Youth Mental Health Foundation, providing early intervention mental health services to 12-25 year olds | Free 24/7
📞 1800 650 890 | 🌐 headspace.org.au
Headspace Colac 📞 (03) 5232 5520

Lifeline 💙
Crisis support and suicide prevention | Free 24/7
📞 13 11 14 | Webchat | Text 0477 131 114

13YARN 🖤💛❤️
Aboriginal & Torres Strait Islander crisis support line developed and run by community in partnership with Lifeline | Free 24/7
📞 13 92 76 | 🌐 13yarn.org.au

Kids Helpline 💙
Counselling service for young people aged 5 to 25 | Free 24/7
📞 1800 551 800 | 🌐 kidshelpline.com.au

QLife 🌈💙
Anonymous and FREE LGBTIQA+ peer support and referral for people in Australia wanting to talk about sexuality, gender, bodies, feelings or relationships | 3-9pm every day
📞 1800 184 527 | 🌐 qlife.org.au

Rainbow Door 🌈 💙
FREE helpline and specialist support service for LGBTIQA+ Victorians, their friends and families | 10-5pm every day
📞 1800 729 367 | Text 0480 017 246 | 🌐 rainbowdoor.org.au  

Suicide Call Back Service 💙
Counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues | Free 24/7
📞 1300 659 467 | 🌐 suicidecallbackservice.org.au

SuicideLine Victoria 💙
A free telephone, video and online counselling service offering professional support to people at risk of suicide, people concerned about someone else’s risk of suicide, and people bereaved by suicide | Free 24/7
📞 1300 651 251

Support for Alcohol & Other Drugs 💙

headspace Geelong 💙
Supports young people, from 12-25, who are going through a tough time and assist with AOD, Physical & Mental Health.
To make an appointment click here or to refer click here
📞 03 5222 6690 | 🌐 headspace.org.au | ✉️ headspace.Geelong@stride.com.au

YSAS – Youth Support and Advocacy Service 
The Youth Support and Advocacy Service helps young people overcome alcohol and other drug challenges, improve their mental health, and lead healthy, fulfilling lives.
📞 03 9415 8881 | 🌐 ysas.org.au | ✉️ reception@ysas.org.au

 DirectLine – Alcohol & Drug Support Line 
Confidential alcohol & drug counselling and referral | Free 24/7
📞 1800 888 236 | 🌐 directline.org.au

Family Drug Support 
Non-judgemental, non-directive, 24/7 telephone support for families, carers, and friends affected by alcohol and other drug use across Australia | 24/7
📞 1300 368 186 | 🌐 fds.org.au

National Alcohol and Other Drug Hotline
Provides free and confidential advice about alcohol and other drugs, including available treatment options, and automatically directs to local AOD Information Service.
📞 1800 250 015

More Information ℹ️

Quick Help Guide (BAT Force) ℹ️
A practical guide connecting you to support for food, housing, mental health, family violence, financial stress and tenancy
🌐 batforce.org.au/quick-help-guide

Drug Facts (Alcohol and Drug Foundation)
🌐 adf.org.au/drug-facts

🔴 If you are in immediate danger or someone needs urgent medical help, call 000

To report child abuse or significant wellbeing concerns, contact the regional Child Protection intake service during business hours, or the 24/7 crisis line after hours.

Child Protection (24/7 – after hours) | 📞 13 12 78
Child Protection (9-5, Mon-Fri) | 📞 1300 360 462

Support Services 💜

Safe Steps Family Violence (after hours) 💜
Statewide free 24/7, inclusive and confidential, family and domestic violence crisis support service, ensuring help is available whenever you need it most — for women and children | Free 24/7
📞 1800 015 188

The Orange Door 💜
Victoria’s specialist family violence and child wellbeing support service | Free 9-5 M-F
📞1800 312 820 | 🌐orangedoor.vic.gov.au

Rainbow Door🌈💜
FREE helpline and specialist support service for LGBTIQA+ Victorians, their friends and families | 10-5pm every day
📞 1800 729 367 |Text 0480 017 246 | 🌐rainbowdoor.org.au

 13YARN 🖤💛❤️
Aboriginal & Torres Strait Islander crisis support line developed and run by community in partnership with Lifeline | Free 24/7
📞 13 92 76 | 🌐 13yarn.org.au

1800RESPECT 💜
National family violence and sexual assault support | Free 24/7
📞 1800 737 732

Kids Helpline 💙
Counselling service for young people aged 5 to 25 | Free 24/7
📞 1800 551 800 | 🌐 kidshelpline.com.au

Lifeline 💙
Crisis support and suicide prevention | Free 24/7
📞 13 11 14 | Webchat | Text 0477 131 114

MensLine Australia 💜
Supports men and boys who are dealing with family and relationship difficulties. 24/7 telephone and online support an information service for Australian men | Free 24/7
📞 1300 789 978

QLife 🌈
Anonymous and FREE LGBTIQA+ peer support and referral for people in Australia wanting to talk about sexuality, gender, bodies, feelings or relationships | 3-9pm every day
📞 1800 184 527 | 🌐 qlife.org.au

SAFVC 💜
Free and confidential trauma-informed sexual assault and family violence services across the Barwon region | Free 9-5 M-F
📞 (03) 5222 4318 | 🌐 safvcentre.org.au

Sexual Assault Crisis Line (after hours) 💜
Compassionate crisis support and advocacy for people who have experienced sexual violence, providing a safe space to be heard and supported | 5pm-9am weekdays | 24hrs weekends and public holidays
📞 1800 806 292 | 🌐 sacl.com.au

More Information ℹ️

Quick Help Guide (BAT Force) ℹ️
A practical guide connecting you to support for food, housing, mental health, family violence, financial stress and tenancy
🌐 batforce.org.au/quick-help-guide

🔴 If you are in immediate danger or someone needs urgent medical help, call 000

If you do not have a safe place to stay, help is available 24/7.
You do not need to be sleeping rough to access support, being unsafe at home, couch surfing, or about to lose your accommodation all count.

Emergency Housing Support 🏠

For emergency housing or if you are at risk of homelessness, help is available 24/7.

Meli 🏠
Youth Housing and Homelessness Support | 24/7 | 16–24yrs
📞 1800 825 955 | 🌐 meli.org.au/housing.

Salvo Connect 🏠
Homelessness Support | 25 yrs and over
📞(03) 5223 5400 🌐

Housing Support 🏠

Tenants Victoria 🏠
Free advice for all Victorian renters | 9-5 M-F
📞 (03) 9416 2577 | 🌐 tenantsvic.org.au

Youthlaw ⚖️
Free advice for all Victorian renters under 25 | Free 9-5 M-F
📞 03 9113 9500 | 🌐 youthlaw.asn.au

Helpful Information ℹ️

Ask Izzy ℹ️
FREE directory to find local housing, food, and support services near you.
🌐 askizzy.org.au

Victorian Housing Register 🏠
If you are on a low income, you may be eligible for social housing through the Department of Families, Fairness and Housing (DFFH) – this includes public housing and community housing.
For social housing application visit | 🌐 housing.vic.gov.au

Rental Dispute Resolution Victoria 🏠
Helps renters (tenants) and rental providers (landlords) resolve common tenancy disagreements early, saving them the time and stress of a formal tribunal hearing | Free 9-5 M-F
📞 1300 01 7378 or visit | 🌐 rdrv.vic.gov.au.

Consumer Affairs Victoria 🏠
Government service that helps people in Victoria deal with everyday legal problems — especially around renting, housing, and consumer rights | Free 9-5 M-F
📞 1300 55 81 81 | 🌐 consumer.vic.gov.au

Quick Help Guide (BAT Force) ℹ️
A practical guide connecting you to support for food, housing, mental health, family violence, financial stress and tenancy
🌐batforce.org.au/quick-help-guide

YouthNav (Youth Central) ℹ️
A life skills and information hub for young people aged 12 to 25 that helps build knowledge, confidence, and independence into adulthood
🌐 youthcentral.vic.gov.au/youthnav

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Adulting & Everyday Support 🏠

Ask Izzy | 🌐 askizzy.org.au
Need help now? Find free local services for housing, food, money, health, counselling and more.

Quick Help Guide (BATForce) | 🌐 batforce.org.au/quick-help-guide
Quickly find support for food, housing, mental health, family violence, financial stress and tenancy.

BATForce Adulting 101 | 🌐 adulting-101.batforce.org.au
Learn practical life skills like renting, budgeting, employment and independent living.

StreetSmart VIC | 🌐 streetsmartvic.com.au
Search for youth-friendly support services across Victoria, including housing, health and wellbeing.

The Orange Door | 🌐 orangedoor.vic.gov.au
Support for people experiencing family violence, family conflict or child wellbeing concerns.

YACVic (Youth Affairs Council Victoria) | 🌐 yacvic.org.au
Learn about your rights, discover opportunities, and find resources that empower young people to create positive change.

Young Workers Centre | 🌐 youngworkers.org.au
Know your rights at work and get free help with pay, bullying, safety and unfair treatment.

Youth Central | 🌐 youthcentral.vic.gov.au
A one-stop hub for jobs, study, money, volunteering, travel, housing and everything that comes with growing up.

YouthNav | 🌐 youthcentral.vic.gov.au/youthnav
Answer a few simple questions to find support services that match your needs.

Mental Health & Wellbeing ❤️

BATForce | 🌐 BATForce.org.au
Find local support, programs and services for young people living in the Barwon region.

Ask A Mate | 🌐 askamate.com.au
Practical advice, support and information to help you navigate life’s challenges and connect with the right help.

Beyond Blue | 🌐 beyondblue.org.au
Support, information and free resources for anxiety, depression and mental health. Help is available 24/7.

Crushed But Okay | 🌐 crushedbutokay.org.au
Honest conversations and resources to help you navigate relationships, consent, heartbreak and emotional wellbeing.

Headspace | 🌐 headspace.org.au
Free or low-cost support for young people with mental health, physical health, work, study and relationships.

Kids Helpline | 🌐 kidshelpline.com.au
Free, confidential counselling and helpful information about mental health, relationships, school, family and more.

ReachOut | 🌐 au.reachout.com
Practical advice and tools to help you deal with everyday challenges, mental health, study, work and relationships.

Work Care Factor | 🌐 workcarefactor.com.au
Learn how to look after your mental wellbeing at work, build resilience and start positive conversations.

Legal Help & Your Rights ⚖️

Australian Human Rights Commission | 🌐 humanrights.gov.au
Learn about your rights, what discrimination looks like, and where to get help if something isn’t fair.

Barwon Community Legal Service | 🌐 barwoncommunitylegal.org.au
Get free legal help with issues like fines, renting, family, work, debts and more—so you can understand your rights and your options.

Children’s Court of Victoria | 🌐 childrenscourt.vic.gov.au
Learn how the Children’s Court works and find information about legal matters involving children and young people.

Justice Connect | 🌐 justiceconnect.org.au
Find legal information and support if you’re experiencing everyday legal problems and don’t know where to start.

Youth Law Australia | 🌐  yla.org.au
Free online legal information and advice for young people across Australia.

Youthlaw | 🌐  youthlaw.asn.au
Free legal help for young Victorians on issues like fines, renting, police, employment, Centrelink and more.

LGBTQIA+ Support 🌈

GASP (Gender and Sexuality Project) 🌈 | 🌐 gaspgeelong.org.au
Support, social groups and resources for LGBTQIA+ young people and their allies in the Geelong region.

Minus18 🌈 | 🌐 minus18.org.au
Australia’s leading organisation supporting LGBTQIA+ young people through events, education and community.

QueerSpace 🌈 | 🌐 queerspace.org.au
Inclusive counselling, support and resources for LGBTQIA+ people, families and communities.

Rainbow Network 🌈 | 🌐 rainbownetwork.com.au
Find LGBTQIA+ youth groups, events and services across Victoria.

Transgender Victoria 🌈 | 🌐 tgv.org.au
Information, advocacy and support for trans and gender-diverse people, their families and allies.

First Nations 🖤💛❤️

Koorie Youth Council | 🌐 koorieyouthcouncil.org.au
Facilitates and amplifies the voices, aspirations, and experiences of all Aboriginal and Torres Strait Islander young people living in Victoria.

Wathaurong Aboriginal Co-Operative 🖤💛❤️ | 🌐 wathaurong.org.au
Provides culturally appropriate programs, support and services for all First Nations people living on Wathaurong,

Burndawan (Wadawurrung for safe) 🖤💛❤️ | 🌐 burndawan.com.au
Web Based resource to help with decisions about your relationship, created with the Aboriginal and Torres Strait Islander people living on Wadawurrung Country.